COVID-19 Information and Resources

Last updated 13/07/2020
Keep up to date with the latest government announcements and guidelines, please refer to:
The Australian Department of Health at or SA Health,

Share your experience of COVID-19

The NDIS is working with The University of Melbourne undertaking research to gain a better understanding of your experience during COVID-19.
They want to know about your experience using telehealth services, contact with the NDIA National Contact Centre and having planning meetings with the NDIA or your Local Area Coordinator and more.

If you would like to take part in this research, you can fill in a survey which will take between 15 to 25 minutes to complete.

Click here to complete the survey

Current Restrictions and Updates.

Due to continued success in managing COVID-19 easing of restrictions has been brought forward.

From June 29, most activities and businesses that were previously restricted will now be permitted:

  • Food courts
  • All entertainment venues i.e. pubs/ clubs, theatres, arcades, amusement parks
  • Indoor sports competition
  • Spas, saunas and bathing

There are still restrictions on:

  • Interstate and overseas travel.

Even with these very light restrictions, it is still important to not to become complacent. Good personal hygiene must continue to be observed at all times and proper social distancing practised while outside of the home. Please follow the guidelines put in place by your local businesses and venues. If you are sick, stay at home and get tested.

For more detailed information on the current restrictions, health and safety guidelines and more, please visit the SA Government’s dedicated COVID-19 website. Or check out their list of common questions.

Recovery from COVID-19

The following roadmap outlines how the South Australian government plans to approach the recovery from COVID-19 and our return to business as usual.


The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.

For more detailed information see the Governments official website,

Or for a plain English version, visit the NDIS website


We take the health and wellbeing of our staff and clients seriously. With the on-going concern surrounding coronavirus, COVID-19 we want to provide you with as much information as possible to protect yourself and those around you. We will be regularly updating this page with helpful links to news and resources which may be useful to you in this time. If you have any specific concerns about your health or support services please don't hesitate to contact us.

Self-Care, Self-Management Plan

Self-care is so important in this time of uncertainty.

Being prepared and having an action plan in place will ensure that you are ready to act should you, or someone close to you, develop COVID-19.
We’ve prepared a simple tool for our clients to assist and equip you in developing your own Self-Management Plan.

The tool is provided as a guide to preparing your action plan, highlighting some of the essential information that you should collect and consider.

Once completed, we encourage you to share your Self-Management Plan with Assured Home Care and other service providers, your family, friends, neighbours and anyone else who is close to you.

Click here to download your self-management plan.

Please fill out the form and send it back to us at


Assured Home Care. Covid-19 virus update

April 01, 2020

March 26, 2020

New Procedure for Quick Sign!
This video demonstrates Assured Home Care's new procedure for Quick Sign, helping to minimise spread of COVID-19.

Health and Wellbeing

Social Distancing?

Everyone must practise social distancing to help slow the spread of coronavirus.
But what does this mean?

For more information on social distancing, what it means, when does it apply, how does this work at work or at home and much more, see the website for detailed information.

Seeing a Doctor

A comprehensive guide from Health Direct on seeing a doctor and getting tested for COVID-19. Covering, checking your symptoms, when to see a doctor and what happens when you get tested. Click here to find out more.

Clinics and Testing Centres

SA Health has provided a directory of dedicated COVID-19 clinics are open across metropolitan and regional South Australia.

Please only present for testing if:

  • You have travelled overseas in the past 14 days AND have symptoms.
  • You have travelled interstate in the past 7 days AND have new symptoms.
  • You have been in contact with a confirmed case AND have symptoms.
  • You are a healthcare worker with direct patient contact AND have a fever (≥37.5) AND an acute respiratory infection (e.g. shortness of breath, cough, sore throat).​

If this applies to you Click here to find your nearest clinic.

Mental Health:


Mental Health Coalition of SA has put together information that includes: staying updated; self-care; tips to maintain a healthy headspace; supporting our community; and more.

Beyond Blue has developed a helpful resource to help manage your mental health during the Coronavirus outbreak: Looking after your mental health during the coronavirus outbreak. This page also has official government links and advice that we encourage everyone to stay up to date with. is a website devoted to coronavirus anxiety and stress. It contains many helpful articles, meditation guides and a toolkit that may be helpful to you, or those around you.

The Australian Psychological Society
Two, helpful, informative and straightforward guides on dealing with coronavirus anxiety and how to manage your mental health during isolation. Click the links below to download:
Coping with Coronavirus Anxiety

Maintaining Your Mental Health During Isolation

Kids and Families

Digital Toolkit for Families
Kudos have put together a helpful toolkit for families, covering explaining coronavirus to children, emotional regulation guidelines as well as home cooking guides and recipes to make staying in easier. Click here to download the toolkit

Explaining coronavirus to children
Mindheart have put together an excellent booklet to help discuss Coronavirus with young kids, available in multiple languages. Visit their website to download the pdf

Coronavirus Social Narrative
A plain English social narrative to help explain coronavirus to children, from The Autism Educator. Click here to download the PDF



We can all help to stop the spread of the Coronavirus. This video details good hygiene practices that everyone can adopt.

Hand washing
One of the simplest ways you can protect yourself from coronavirus is by practising good hand washing. This video by the World Health Organisation (WHO) provides a clear guideline on proper handwashing technique.

Surgical Masks, do I need one?:
If you are well, you do not need to wear a surgical mask as there is little evidence supporting the widespread use of surgical masks in healthy people to prevent transmission in public.
Click here to download fact sheet.

Correct Use of PPE
Guidelines from the Queensland Government on the safe wear and removal of personal protective equipment (PPE) if interacting with a suspected or confirmed case of coronavirus.
Click here to download


Government Information and Resources

NDIS Info:

The NDIA have complied a list of FAQs regarding services and guidelines for participants and carers. This page is updated regularly and we recommend referring to it often
Click here for full list of FAQs.

Easy read fact sheet
'What we are doing to help stop Coronavirus from spreading'

SA Health:

SA Health now has a dedicated COVID-19 website, detailing all the information you may need to know, from community impacts, frequently asked questions, finding a testing centre as well as a list of the latest news and government announcements. Click here to visit their website.

Quick Links:

Australian Department of Health

Home isolation guidance and care

Financial Support

Financial support for individuals
For information covering household income support, cost of living concession or accessing Centrelink payment options in SA.
Visit the SA Government website.


Priority Delivery for NDIS Participants
From Monday the 6th of April, all NDIS participants will receive a code via SMS or email, allowing them to access priority delivery services for groceries, from most major supermarket chains, including:
IGA and Foodland
Harris Farm

For more information on this offer and detailed FAQ's on using your code see the NDIS priority home delivery services page.

Food for those in financial distress
If you are facing financial hardship and are unable to purchase groceries Puddle Jumpers and offering a drive-by grocery collection service at locations across Adelaide. Allowing you to access free groceries while maintaining social distancing. For a full list of locations and further details see their Facebook Page.

For those who can't drive Heart & Soul Group provide free hampers to struggling Adelaide families in the metropolitan area. visit their website to order online now.


Action Plans

Stay Informed

As coronavirus-related issues change and develop, it's important to stay informed. Stay up to date on the latest information at

NDIS Action Plan - March 21, 2020

The NDIA has announced new measures to support NDIS participants and suppliers through COVID-19, including:

  • Extending the NDIS by up to 24 months, ensuring continuity of support and increasing capacity of NDIA staff to focus on urgent and required changes to plans.
  • Face to face planning shifted to telephone meetings where possible.
  • Action plan to ensure NDIS participants and their families continue to receive the essential disability supports they need.
  • Proactive outreach to high-risk participants and sharing of data with states and territories to ensure continuity of supports.
  • Financial assistance to providers to support retention of workers including advance payments, 10 per cent COVID-19 loading on some supports and changes to cancellation policies.

Access to essential supports for NDIS participants is a priority in the COVID-19 response. With the aim to identify and give extra support to those people with disability who have complex needs or run a higher risk of infection. Click here to read the full statement.

Flattening the curve

The "flattening the curve" model illustrates the wave of new coronavirus cases expected to hit. A low curve means coronavirus is spreading slowly, which gives doctors the time and resources to treat more people (and hopefully save more lives). A high curve means the virus is spreading quickly; meaning some people won’t get the medical care they need, which could lead to deaths.

By all doing our part to help flatten the curve in the chart graph to stagger the rate of coronavirus cases, so hospitals will be able to treat everyone who gets it or needs to be tested.

This is why Assured Home Care is taking protective and preventative the measures help flatten the curve so Medical Professional can get on top of the coronavirus until its flattened altogether.