COVID-19 Information and Resources

Last updated 01/12/2020

Changes to COVID-19 service delivery effective from 01/12/2020

As a result of Direction #14 of the South Australian Government in response to COVID-19, please be aware of the immediate changes that affect your services/ supports from Assured Home Care. These changes will be in place by 04/12/2020 and include:

  • The use of face masks
  • Collection of PPE
  • Contact tracing

As directed - your support workers are required to wear face masks for all your services both inside and outside your home.

Please CLICK HERE to download the full letter outlining these changes


COVID 19 Outbreak Alert

If you are not already aware there has been an outbreak of Coronavirus in Adelaide's northern suburbs. The SA Government has issued new restriction directions and recommendations. Assured Home Care is keeping up to date with all news and information and will provide services in line with the SA Government.

For the latest information:

  • Visit the SA Government COVID-19 website Click Here
  • Call the SA COVID-19 Information Line on 1800 253 787 9.00 am to 5.00 pm, 7 days
  • Call the SA COVID-19 Mental Health Support Line on 1800 632 753 8.00 am to 8.00 pm 7 days.
  • Update on NDIS Supports, Click Here

Remember to:

  • Wash your hands thoroughly and regularly.
  • Maintain social distancing of 1.5m at all times
  • Stay safe

If you are sick, get tested and self-isolate until you are given the all-clear.

Click Here for more information on symptoms to look out for and where to get tested.



The COVIDSafe app is part of our work to slow the spread of COVID-19. Having confidence we can find and contain outbreaks quickly will mean governments can ease restrictions while still keeping Australians safe.

The new COVIDSafe app is completely voluntary. Downloading the app is something you can do to protect you, your family and friends and save the lives of other Australians. The more Australians connect to the COVIDSafe app, the quicker we can find the virus.

For more detailed information see the Governments official website, Health.gov.au.

Or for a plain English version, visit the NDIS website


We take the health and wellbeing of our staff and clients seriously. With the on-going concern surrounding coronavirus, COVID-19 we want to provide you with as much information as possible to protect yourself and those around you. We will be regularly updating this page with helpful links to news and resources which may be useful to you in this time. If you have any specific concerns about your health or support services please don't hesitate to contact us.


Self-Care, Self-Management Plan

Self-care is so important in this time of uncertainty.

Being prepared and having an action plan in place will ensure that you are ready to act should you, or someone close to you, develop COVID-19.
We’ve prepared a simple tool for our clients to assist and equip you in developing your own Self-Management Plan.

The tool is provided as a guide to preparing your action plan, highlighting some of the essential information that you should collect and consider.

Once completed, we encourage you to share your Self-Management Plan with Assured Home Care and other service providers, your family, friends, neighbours and anyone else who is close to you.

Click here to download your self-management plan.

Please fill out the form and send it back to us at admin@assuredhomecare.com.au


The COVID 19 Procedure for Quick Sign
This video demonstrates Assured Home Care's procedure for Quick Sign, helping to minimise spread of COVID-19.

Social Distancing?

Everyone must practise social distancing to help slow the spread of coronavirus.
But what does this mean?

For more information on social distancing, what it means, when does it apply, how does this work at work or at home and much more, see the Health.gov website for detailed information.

Mental Health:


Mental Health Coalition of SA has put together information that includes: staying updated; self-care; tips to maintain a healthy headspace; supporting our community; and more.

Beyond Blue has developed a helpful resource to help manage your mental health during the Coronavirus outbreak: Looking after your mental health during the coronavirus outbreak. This page also has official government links and advice that we encourage everyone to stay up to date with.

www.virusanxiety.com is a website devoted to coronavirus anxiety and stress. It contains many helpful articles, meditation guides and a toolkit that may be helpful to you, or those around you.

The Australian Psychological Society
Two, helpful, informative and straightforward guides on dealing with coronavirus anxiety and how to manage your mental health during isolation. Click the links below to download:
Coping with Coronavirus Anxiety

Maintaining Your Mental Health During Isolation

Kids and Families

Digital Toolkit for Families
Kudos have put together a helpful toolkit for families, covering explaining coronavirus to children, emotional regulation guidelines as well as home cooking guides and recipes to make staying in easier. Click here to download the toolkit

Explaining coronavirus to children
Mindheart have put together an excellent booklet to help discuss Coronavirus with young kids, available in multiple languages. Visit their website to download the pdf

Coronavirus Social Narrative
A plain English social narrative to help explain coronavirus to children, from The Autism Educator. Click here to download the PDF



We can all help to stop the spread of the Coronavirus. This video details good hygiene practices that everyone can adopt.

Hand washing
One of the simplest ways you can protect yourself from coronavirus is by practising good hand washing. This video by the World Health Organisation (WHO) provides a clear guideline on proper handwashing technique.